1) Public Safety

Police

• Neighborhood patrols
• Crime investigations
• Traffic and accident control
• Community prevention programs
• Special units (narcotics, SWAT)
• School police / anti-bullying programs
• Illegal weapons enforcement
• Community policing initiatives
• Public surveillance systems
• Arrest and custody management

Fire Department

• Residential and commercial fire suppression
• Vehicle extrication
• Fire safety inspections
• Community fire prevention education
• Hazardous materials response (HAZMAT)
• High-rise and confined space rescues
• Wildland fire response
• Hydrant testing and maintenance
• Fire origin and cause investigations
• Pre-incident planning for critical facilities

911 Emergency Call Center

• Emergency call reception and triage
• Dispatch of police, fire, and EMS
• Call geolocation (wireless/VoIP)
• Multilingual operator support
• Interagency coordination during major incidents
• Integration with mass alert systems
• Handling prank or false calls
• Call recording and auditing
• Operator crisis training
• TTY/SMS support for hearing-impaired residents

Emergency Medical Services (EMS)

• Ambulance transport
• Advanced life support (ALS)
• Disaster and mass event coverage
• Hospital and trauma center coordination
• Community paramedic programs
• Opioid overdose response (naloxone)
• Specialized neonatal/pediatric transfers
• Rapid response teams (cardiac emergencies)
• Citizen CPR/AED training
• Mass casualty triage protocols

2) Health and Sanitation

Public Health

• Community health clinics and vaccination
• Disease prevention programs
• Mental health and addiction services
• Maternal and child health programs
• Epidemiological surveillance
• Vector control (mosquitoes, rodents)
• Sexual health education
• Nutrition and obesity programs
• Occupational health monitoring
• Emergency public health response

Food Inspection

• Restaurant inspections
• Food handler certification
• Supervision of food trucks/markets
• Public health grades
• Outbreak investigations
• Product recalls and traceability
• Storage and temperature checks
• Citizen complaint investigations
• Labeling and compliance checks
• Temporary closures for violations

Environmental Control

• Air quality monitoring
• Water quality inspections
• Household hazardous waste disposal
• Illegal dumping cleanup
• Noise abatement programs
• Wetland and ecosystem protection
• Lead/asbestos hazard reduction
• Compliance audits
• Recycling education campaigns
• Climate action and resilience plans

3) Public Utilities and Infrastructure

Water Supply

• Water treatment plants
• Pipeline maintenance
• Water conservation programs
• EPA Safe Drinking Water compliance
• Leak detection and repair
• Metering and billing
• Emergency pipe break response
• Drought management plans
• Watershed protection
• Lead pipe replacement

Sewage and Drainage

• Wastewater treatment plants
• Sewer overflow control
• Storm drain cleaning
• FOG (fats, oils, grease) programs
• CCTV sewer inspections
• Pumping stations
• Root intrusion mitigation
• Capacity expansion projects
• Flood control projects
• Anti-dumping enforcement

Solid Waste and Recycling

• Residential/commercial trash collection
• PAPER/plastic/metal/glass recycling
• Composting programs
• Bulky waste pickup
• Drop-off centers
• E-waste and paint recycling
• Zero waste campaigns
• Optimized route planning
• Container regulation enforcement
• Public education on waste reduction

4) Transportation and Public Works

Street Maintenance

• Pothole repair
• Repaving projects
• Traffic signal and signage maintenance
• Snow and ice removal
• Bridge and culvert maintenance
• Signal synchronization
• Pedestrian crosswalk upgrades
• Traffic calming projects
• Detour and construction management
• Road safety audits

Street Lighting

• LED conversions
• Outage repairs
• Smart lighting systems
• Expansion in dark zones
• Lighting asset mapping
• Energy efficiency retrofits
• Pedestrian/cyclist path lighting
• Pole and fixture maintenance
• School zone lighting
• Decorative district lighting

Public Transit

• Urban bus services
• Metro/light rail
• ADA paratransit
• Shared bikes/scooters
• Real-time apps for schedules
• Fare integration and passes
• Dedicated bus lanes
• Safe and accessible stations
• Wayfinding systems
• Senior mobility programs

5) Urban Planning and Regulation

Zoning

• Residential, commercial, industrial zoning maps
• Height and density restrictions
• Historic preservation districts
• Mixed-use and TOD zoning
• Parking minimum/maximum rules
• Accessory dwelling unit (ADU) rules
• Inclusionary zoning for affordable housing
• Buffer requirements
• Variance hearings
• Special area plans

Building Permits

• Residential/commercial permits
• Electrical, plumbing, mechanical permits
• Demolition permits
• Plan review and approval
• Certificates of occupancy
• Temporary permits
• Sign and façade permits
• Fence and pool permits
• Expedited permits
• Online e-plan review

Building Codes

• International Building Code compliance
• ADA accessibility standards
• Energy efficiency codes
• Wind/hurricane/earthquake standards
• Fire protection (sprinklers, alarms)
• Structural load requirements
• Approved materials and methods
• Water efficiency codes
• Commissioning requirements
• Final inspections

Inspections

• On-site construction inspections
• Electrical/plumbing/mechanical inspections
• Elevator and escalator checks
• Gas and heating inspections
• Sprinkler and alarm testing
• Re-inspections for corrections
• Existing building inspections
• Temporary structure checks
• Special occupancy inspections
• Complaint-driven inspections

6) Economic Development and Employment

Business Support

• Startup incubators and accelerators
• Microloans and small business grants
• Local vendor/supplier fairs
• Business management and finance training
• Tax incentives and abatements
• License and permitting assistance
• Business Tax Receipts / Occupational Licenses
• Minority/Women-owned business programs (MBE/WBE)
• Industry cluster and creative economy promotion
• Mentorship networks and innovation hubs

Tourism Promotion

• Visitor centers and concierge desks
• Signature festivals and city events
• Heritage and cultural trails
• City branding and digital campaigns
• Hotel and airline partnerships
• Tourist signage, maps, and wayfinding
• Conventions/expositions (MICE) support
• Film office permits and production support
• Tourism impact and occupancy tax tracking
• Food and gastronomy tourism programs

Job Fairs and Workforce

• Sector-specific job fairs
• Youth summer employment programs
• Training with community colleges and CTE
• Resume and interview workshops
• Veteran placement services
• Digital re-skilling (IT/data) programs
• Partnerships with Chambers of Commerce
• Local job portals and listings
• Community center recruitment events
• Workforce outcomes and metrics tracking

7) Social Services

Affordable Housing

• Rental vouchers and subsidies
• Public/affordable housing projects
• Veteran housing programs
• First-time buyer down-payment help
• Home repair and weatherization credits
• Eviction prevention and mediation
• Tenant legal aid and counseling
• Case management and navigation
• Modular/tiny home initiatives
• Inclusionary zoning incentives for developers

Shelters and Assistance

• Emergency homeless shelters
• Community food banks and meals
• Domestic violence crisis centers
• Clothing and household essentials
• 24/7 social hotlines
• Public showers and lockers
• Housing First programs
• NGO/faith-based partnerships
• Street outreach and encampment response
• Employment transition and placement

Senior and Disability Services

• Paratransit and specialized transportation
• Adult day care and respite centers
• Adaptive recreation and fitness
• In-home assistance and visiting aides
• Companion/volunteer programs
• Digital literacy and tech coaching
• Home accessibility assessments
• Benefits counseling (SSI/Medicare)
• Tele-assistance and fall detection
• Housing adaptations (ramps, rails)

8) Recreation and Culture

Parks

• Neighborhood and metropolitan parks
• Sports fields and leagues
• Trails and bicycle greenways
• Dog parks and pet amenities
• Picnic and BBQ areas
• Volunteer park stewardship
• Community gardens and urban farms
• Inclusive/ADA playgrounds
• Urban forestry and tree maintenance
• Summer camps and youth programs

Public Libraries

• Book/media lending and interlibrary loan
• Free internet and public computers
• Literacy and ESL programs
• Computer and coding workshops
• Book clubs and author talks
• Makerspaces and 3D printing
• Local history and archives
• Tutoring and homework help
• Study rooms and quiet spaces
• Online databases and e-books

Community Centers

• Art, music, and dance classes
• Gyms and group fitness
• After-school youth programs
• Cultural events and neighborhood fairs
• Language classes
• Meeting rooms for NGOs
• Intergenerational programs
• Entrepreneurship workshops
• Neighborhood mediation services
• HOA and civic association meetings

9) Emergency Management

Preparedness

• Citywide disaster response plans
• School/community drills and simulations
• SMS, siren, and radio alert systems
• Evacuation routes and signage
• Risk maps and designated shelters
• Emergency kits and supply lists
• Community CERT volunteer training
• Business continuity workshops
• Coordination with FEMA and State
• Climate risk and vulnerability assessments

Emergency Shelters

• School and gymnasium shelters
• Temporary medical and triage centers
• Water and food distribution hubs
• Psychological first aid and counseling
• Clothing and essential supply distribution
• Pet-friendly sheltering options
• Charging and device power stations
• Accessible transport and assistance
• Family reunification protocols
• Shelter registration and security

Recovery and Resilience

• Emergency relief funds and grants
• Rapid repair and rebuild programs
• Citywide debris removal
• Fast-track post-disaster permits
• Insurance navigation and FEMA aid
• Small business recovery support
• Damage assessment teams
• After-action reports and lessons learned
• Building code and plan updates
• Volunteer and donation coordination

10) Technology and Citizen Services

Digital Portals

• Online tax and utility payments
• Permit and license applications
• Interactive GIS and service maps
• Real-time transit information
• Downloadable forms and e-signatures
• Virtual appointments (video)
• Push notifications and SMS alerts
• Digital wallets and QR services
• Unified citizen profiles
• WCAG/ADA accessibility compliance

Call and Support Lines

• 311 non-emergency reporting
• Multilingual call centers
• Live chat and chatbots
• Mobile reporting apps
• Citizen satisfaction surveys
• Ticket tracking with SLAs
• Inter-agency referrals
• Issue analytics and transparency dashboards
• Open meetings and public participation
• Proactive service status notifications

Open Data

• Open budget and spending datasets
• Crime maps and safety data
• Traffic and mobility datasets
• Air and water quality metrics
• Permits and licenses issued
• Housing and rental indicators
• Parks, maintenance, and asset data
• Developer APIs and SDKs
• Metadata catalogs and documentation
• Hackathons and civic tech challenges